For veterinary clinics
The veterinary CRM that brings owners back.
Treating the patient well is half the job; the other half is the owner coming back in six months. Siimplo keeps the relationship with each owner and prompts when a vaccine, check-up or deworming is due.
- Appointments
- Medical Records
- Cash Control
A veterinary CRM doesn't manage patients, it manages relationships
A practice management system answers what happened to the patient. A CRM answers something else: who the owner is, how many animals they have, how often they come, what they spent last year, and when they stopped showing up. Two different questions, and most clinics only have tools for the first.
The difference matters because a clinic's revenue doesn't come from one-off consultations, it comes from repetition. The owner who brings the dog for the annual vaccine, the senior check-up and food every month is worth far more than four new consults, and costs a fraction to keep.
Siimplo puts the owner at the center and hangs their pets, visit history, purchases and balance off them. It's the same database the clinical side uses, so there's no second system and no two versions of the same client.
The reminder is the mechanism, not the marketing
What brings an owner back is almost never a campaign: it's someone telling them in time. The vaccine due in March, the post-op check at ten days, the deworming every three months. Without a system, those prompts depend on someone remembering to review a list.
In Siimplo reminders go out over WhatsApp from the record, against dates already sitting in each pet's history. The owner gets a message that makes sense to them rather than a promotion, and that's what gets a reply instead of a mute.
The side effect is that the calendar stops depending on spontaneous demand. A clinic with reminders has a rough idea how many check-ups next month holds, because it booked them.
And knowing who stopped coming
The metric almost no clinic watches is the most expensive one: owners who left without saying so. There's no cancellation and no complaint — they came last year and this year they don't. By the time anyone notices, it's a lot of them.
With visits recorded, the list of who hasn't been back in six months or a year comes straight out of the data you already have. It's the most profitable list a clinic owns, because those people already chose you once.
The reports show the same thing positively: which owners carry the revenue, which services bring repeat visits, and which sell once and never reappear.
What a veterinary CRM does
The owner record
Their pets, visits, purchases and balance on one screen.
Automatic reminders
Vaccines, check-ups and deworming prompted over WhatsApp from the record.
Full history
Every visit with what was done and what was charged, by pet and by owner.
Who stopped coming
A list of owners with no recent visits — the most profitable list you have.
Repeat-rate reports
Which services bring owners back and which end after one visit.
Online booking
A public website with booking, so whoever gets the reminder books themselves.
See the CRM running in your clinic
Every module, the way your team will use it between consultations.
Dashboard
Today's appointments, your client count and the booking link pet owners use — the whole clinic on one screen.
Appointments
The day's bookings with the service, the vet assigned and confirmation status, in list or calendar view.
Ryo, the AI assistant
Ask in your own words and it walks you through Siimplo step by step; it also reads your real schedule and drafts the appointment for you to confirm.
Waiting Room
Triage your walk-ins: waiting, called or seen, tagged urgent through low, with arrival times on every row.
Live Waiting Room
Today's appointments on one side, who has arrived on the other — call the next one in with a single click.
Follow-ups
Who is due back and when — post-visit checks and recalls queued automatically instead of living in someone's head.
Reports
Revenue, expenses and net profit for any date range, with a trend chart, a category breakdown and a downloadable report.
Pet Owners
Every owner with contact details and remaining credits, invitable to your booking site in one click.
Medical Records
A profile for every patient — species, breed, age — carrying the clinical history that follows the animal across visits.
Credit Packages
Prepaid plans per client with credits used, credits left and validity — plus a filter for the ones about to expire.
Sales & Invoices
Every invoice in one ledger — paid, partially paid, pending or draft — with the register built into the same screen.
Cash Control
Open and close the register with opening and expected balances, income, expenses and every movement tagged by payment method.
Payables & Receivables
What you owe and what you're owed, aged past 30, 60 and 90 days, with the overdue count on every row.
Inventory & Stock
Medication, medicated food and disposables with SKUs, stock bars, cost and sale price, and low-stock alerts.
Purchase Orders
Track what you've ordered from whom, when it was placed and when it's due — with late deliveries flagged.
Suppliers
Your vendor book with tax ID, contact person, ordering email and internal supplier code.
Team & Permissions
Your staff roster with roles, last activity and access toggles, plus a permissions tab as the business grows.
Messages
Client conversations kept in the record instead of scattered across personal phones, with unread counts and archiving.
Reminders
Follow-up tasks tied to a client with due dates, so “I'll call them back” becomes something you can actually track.
Payment Methods
Every way you collect — cash, card terminal, bank accounts — each with its currency and active state.
Multi-store
Run every store from one account on the top plan, each with its own team, stock and register.
Public Profile
The client-facing page for your business: cover image, logo, description, specialties, languages and certifications.
Services
Check-ups, vaccinations, dental cleanings and surgical consults, each with its own duration and blackout days.
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Website included
Your own website, free from day one
Every Siimplo account publishes a page for your business: your services, online booking and your catalog — no designer, no hosting.
Your services on display, always up to date
Clients book themselves, 24/7
Product catalog with prices
Common questions
Is this a CRM or practice management software?
How is this different from a calendar?
Do reminders go out over WhatsApp?
Is there a free veterinary CRM?
Can I see what an owner spent in a year?
Does it work when an owner has several pets?
Does it suit a single-vet practice?
Is it available outside the US?
Try it on the owners you already have.
Load twenty owners with their pets and see who hasn't been back in a year. The free plan asks for no card.
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